Refund policy
Return & Refund Policy – Mitra Creations
Last Updated: 22 April 2026
Thank you for shopping with Mitra Creations. We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. Return Window
We accept returns within 14 days of delivery of your order.
To request a return, please contact us within 14 days of receiving the product at:
Email: team.mitra.creations@gmail.com
2. Eligibility for Returns
To be eligible for a return, the item must be:
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Unused and in original condition
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Free from damage caused after delivery
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Returned with original packaging
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Accompanied by proof of purchase / order confirmation
We reserve the right to reject returns that do not meet these conditions.
3. Return Shipping Charges
Customers are responsible for return shipping charges unless:
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Wrong product was delivered
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Product arrived damaged
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Product has a manufacturing defect
Please do not send any product without contacting us first.
4. Restocking Fee
Approved returns may be subject to a 3% restocking fee, which will be deducted from the refund amount.
This fee helps cover payment gateway, handling, packaging, and processing charges.
5. Non-Returnable / Final Sale Items
The following items are final sale and cannot be returned or refunded:
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Customized or personalized products
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Sale / discounted items
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Gift cards / digital products
Please check product details carefully before purchase.
6. Damaged / Wrong Product Received
Please inspect your order upon delivery.
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with:
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Order number
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Clear photos of product
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Unboxing photos/videos (recommended)
We will review the case and offer replacement, refund, or suitable resolution.
7. Exchanges
We currently do not offer direct exchanges.
If eligible, you may return the product and place a new order separately.
8. Refund Process
Once we receive and inspect the returned item, we will notify you regarding approval or rejection of the refund.
If approved:
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Refund will be issued to the original payment method
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Processing usually takes 5–10 business days
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Banks/payment gateways may take additional time
9. Cancellation Policy
Orders may be cancelled before dispatch only.
Once shipped, cancellation may not be possible.
Customized orders cannot be cancelled once production has started.
10. Return Address
Return address will be shared after your return request is approved.
Please contact:
team.mitra.creations@gmail.com
11. Contact Us
Mitra Creations
Email: team.mitra.creations@gmail.com
We’re happy to assist you with any return or refund questions.