Terms of service

Terms of Service – Mitra Creations

Last Updated: 22 April 2026

Welcome to Mitra Creations. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through our Shopify-powered online store.

By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

Mitra Creations is an Indian brand engaged in the sale of calendars, printed products, cultural merchandise, and related items.

For any support or queries:

Email: team.mitra.creations@gmail.com

2. Eligibility to Use Our Store

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under supervision of a parent/guardian.

  • Information provided by you is accurate and complete.

  • You will use the website lawfully.

3. Products & Availability

We make every effort to display product images, colors, and descriptions accurately. However:

  • Actual colors may vary due to screen settings or printing variations.

  • Product packaging/design may change slightly without affecting quality.

  • Certain products may be available in limited quantities.

  • We reserve the right to discontinue any product at any time.

4. Orders & Acceptance

When you place an order, it is considered an offer to purchase.

We reserve the right to:

  • Accept or reject any order

  • Cancel suspicious or fraudulent orders

  • Limit quantities per customer

  • Request additional verification if needed

Your order is confirmed only after successful payment and dispatch processing.

5. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices may change without prior notice.

  • Shipping charges, taxes, or convenience fees may apply at checkout.

  • Payments are securely processed through approved payment gateways.

We are not responsible for payment failures caused by banks, networks, or third-party payment providers.

6. Shipping & Delivery

We aim to dispatch orders promptly. Delivery timelines shown are estimates only.

We are not liable for delays caused by:

  • Courier partners

  • Weather conditions

  • Public holidays

  • Incorrect shipping address

  • Events beyond our control

Please ensure your shipping details are correct while placing the order.

7. Returns, Refunds & Replacements

All returns and refunds are subject to our Refund Policy.

General guidelines:

  • Damaged or wrong product issues must be reported within 48 hours of delivery.

  • Replacement/refund may require unboxing photos or proof.

  • Customized/personalized products are non-returnable unless damaged.

8. Intellectual Property

All content on this website including:

  • Logos

  • Brand name

  • Product designs

  • Images

  • Text

  • Graphics

  • Videos

are the property of Mitra Creations unless otherwise stated.

You may not copy, reproduce, resell, or use our content without written permission.

9. Prohibited Use

You agree not to use the website for:

  • Fraudulent activities

  • Placing fake orders

  • Misuse of discounts or coupons

  • Uploading harmful code or malware

  • Scraping data or using bots

  • Violating laws or third-party rights

We may suspend access for misuse.

10. Third-Party Services

Our store may use third-party services such as:

  • Shopify

  • Payment gateways

  • Shipping providers

  • Analytics tools

We are not responsible for failures or actions of third-party services.

11. Privacy

Your use of our store is also governed by our Privacy Policy.

We collect and use customer data only as necessary to process orders, improve services, and communicate with customers.

12. Limitation of Liability

To the maximum extent permitted by law, Mitra Creations shall not be liable for:

  • Indirect losses

  • Delay-related losses

  • Loss of profits

  • Consequential damages

  • Courier delays

  • Misuse of products after delivery

Our total liability shall not exceed the amount paid for the product purchased.

13. Cancellation Policy

Orders may be cancelled before dispatch only.

Once shipped, cancellations may not be possible.

Customized or made-to-order products cannot be cancelled once production has started.

14. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra, India.

15. Changes to Terms

We reserve the right to update these Terms at any time. Updated terms will be posted on this page.

Continued use of our website after changes means acceptance of revised Terms.

16. Contact Us

Mitra Creations
Email: team.mitra.creations@gmail.com

For faster support, please contact us through the contact details provided on our website.